Hours

  • Monday 9:00AM - 7:00PM
  • Tuesday 9:00AM - 7:00PM
  • Wednesday 9:00AM - 7:00PM
  • Thursday 9:00AM - 7:00PM
  • Friday 9:00AM - 7:00PM
  • Saturday 9:00AM - 7:00PM
  • Sunday 10:00AM - 5:00PM
 
 

This Holiday Season will be like no other but we are here to help...

At Bob Smith BMW we take your health and safety personally


     
  • Masks worn at all times by our team and our guests
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  • Social distancing is observed
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  • Public spaces are cleaned and disinfected regularly
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  • Plastic barriers are used throughout the dealership to separate team members from the public in high traffic areas
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  • In our service center, your vehicle is cleaned with plastic used to cover seats, steering wheel, and shifter knob
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  • In our sales center, vehicles are cleaned and disinfected between test drives
Watch our video to learn more...
 
 

Keeping everyone safe this holiday is very important to us. We know you will have questions and we'd love to chat with you on all the ways we work to keep up to date with local, State, and Federal guidelines. We are available for a phone call or a chat online to address any concerns you may have.

To give you peace of mind we continue to offer a limited number of local pick up and delivery options each day for our service guests. For our sales guests, you can shop payments online, view incentives and rebates, shop various terms, and other options right from your smartphone or PC. Specialists trained in online retailing are available 24/7 via our chat services.

From all of us at the Bob Smith family, we want to wish you all a safe holiday season.

FAQ

Why do you remain open? 

We maintain staffing levels strictly based on a voluntary basis. Any of our team members that wishes to remain at home, for any reason, is allowed and encouraged to do so. 

While appointments are not necessarily required they are highly encouraged. You can easily schedule a service or sales appointment online 24/7 through our online chat service. Alternatively you can call us during business hours and one of our team members will be glad to assist you.


Is Service Open?

Yes, Our service department is operating for appointments and very limited number of walk in guests.

We also offer free local pickup and delivery of your service car as well. Please call or schedule an appointment online. We are happy to help as needed.  

What do I do if my current lease is expiring?

We strongly encourage you to have a Lease End Pre-inspection done. These are done by appointment only via a third party with Volvo Cars Financial Services (VCFS). Please reach out to VCFS directly to make arrangements. 

If you are just looking to return your Volvo and have VCFS conduct the final inspection after you drop off the vehicle please call our sales department for an appointment. Currently these appointments cannot be setup online. VCFS will conduct the final inspection and send you a bill for any lease end charges within 30-45 days. 


Can I have a Lease Pre-Inspection done? 

We strongly encourage you to have a Lease End Pre-inspection done. These are done by appointment only via a third party with Volvo Cars Financial Services (VCFS). 

Please reach out to VCFS directly to make arrangements. 


Can I buy a car right now?

Yes, You can contact us via our online chat, send us and email or call the store to get things going. We can then remotely deliver the car to your home or office if you like. Many of our first responders and healthcare professionals are taking advantage of this service. 

Financial Services

1-800-638-6586 

or visit 

Volvo Cars Website. Click Here !

      
Both Bob Smith and our Partners at Volvo Financial Services are here to assist you. Customer Relations can be reached by calling 1 (800) 638-6586.

Any guest experiencing financial hardships during this time is encouraged to contact Volvo Financial Services directly. We have plenty of options to assist our guests and help them through these unprecedented times. Individual guest's situations will be assessed. One of the many options we have available will be offered to assist you. We are here for and we will help you get through this.
     
  1. Login to your Volvo Financial Services and click on the contact us section. 
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  3. Contact Volvo Financial Service via phone. Please understand Volvo Financial Services is putting as many people on the phones to handle customer questions as they can. Wait times are significantly higher than normal. We recommend those that can, please use the online portal to reach out to Volvo Financial Services when possible.
If your Volvo lease is due now, or due in April we have a solution already in place for you. Please contact Volvo Financial Services to go over all your options
     
  1. If you wish to return your lease, no problem. One of the managers will complete all the CA DMV paperwork needed for you before you leave. We will contact Volvo Financial Services to complete your lease-end inspection from one of their 3rd party inspectors. We will do all the heavy lifting and walk you through what we are doing and what happens next.
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  3. If you are not comfortable coming into the dealership right now, we completely understand. Volvo Financial Services has solutions for you.